wis77 Privacy Policy — Your Data, Explained Clearly

1. Introduction

wis77 ("we", "us", or "our") operates the online casino and sports betting platform available at wis77.lat. This Privacy Policy explains how we collect, use, store, disclose, and protect the personal data of individuals ("you") who visit, register with, or interact with the platform — including players based in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and elsewhere in Malaysia.

By creating a wis77 account, depositing funds, placing a wager, or communicating with our support team, you acknowledge that you have read and understood this Privacy Policy. Where we rely on your consent for a particular processing activity, we will ask for it separately and clearly. You may withdraw consent at any time, though this may limit some platform features.

This Privacy Policy complements the wis77 Terms & Conditions. If a conflict arises between the two documents on a data-related matter, this Privacy Policy will take precedence for that matter.

2. Definitions

• "Personal Data" — any information that identifies or can reasonably identify you as a natural person, directly or indirectly.
• "Processing" — any operation performed on personal data, including collection, storage, use, transfer, or deletion.
• "Controller" — wis77, as the entity that determines the purposes and means of processing your personal data.
• "Processor" — a third-party service provider acting on our documented instructions to process personal data on our behalf.
• "Sensitive Data" — a subset of personal data warranting higher protection, such as identity document numbers, financial account details, and device biometrics.
• "Cookies" — small data files placed on your browser or device to identify sessions, store preferences, and collect usage statistics.

3. Data We Collect

We collect personal data through different channels, as set out in the table below.

We do not knowingly collect personal data from individuals under 21 years of age. Where we discover that data has been submitted by an underage user, we will delete it and close the associated account.

4. Lawful Bases for Processing

We rely on the following lawful bases when processing your personal data:

• Contract performance — to create and manage your account, process deposits and withdrawals in MYR or cryptocurrency, settle wagers, and provide customer support.
• Legal obligation — to conduct identity verification, age checks, anti-money laundering screening, and compliance reporting required under the applicable international licensing framework.
• Legitimate interests — to detect and prevent fraud, improve platform security, investigate suspicious patterns, and analyse aggregate service usage, where these interests are not overridden by your rights.
• Consent — to send promotional communications where you have opted in, or to place non-essential cookies where required by applicable privacy standards.

5. How We Use Your Data

Your personal data is used for the following purposes:

• verifying your identity and age (21+) before account approval or withdrawal release;
• processing real-money transactions through Malaysian payment channels and cryptocurrency networks;
• evaluating and resolving bonus and promotion eligibility;
• monitoring accounts for fraud, money laundering, multi-accounting, and prohibited conduct;
• operating responsible gambling tools, including deposit limit compliance and self-exclusion enforcement;
• responding to your support queries and complaints;
• sending transactional communications (account confirmations, security alerts, payment receipts);
• sending marketing communications where you have consented or where permitted under applicable rules, with an accessible opt-out in each message;
• maintaining game fairness logs for dispute resolution; and
• improving platform performance, user experience, and product development using aggregated analytics.

6. Data Retention

We retain personal data for as long as your account remains active and for a period thereafter as required by our licensing obligations. Financial and identity records are typically retained for five to seven years following account closure to meet anti-money laundering and audit requirements. Communication records may be kept for up to three years for dispute resolution purposes.

Anonymised or aggregated data may be retained indefinitely for statistical and analytical purposes, as it cannot be used to identify you personally. When retention periods expire, data is securely deleted or anonymised.

7. Sharing and Disclosure

wis77 does not sell, rent, or trade your personal information. We may share your data with the categories of recipient listed below, and only to the extent necessary for the stated purpose:

• Payment service providers — banks, e-wallet operators (including Touch 'n Go, Boost, GrabPay), FPX processors, DuitNow facilitators, and cryptocurrency network intermediaries, to process your transactions.
• Identity and compliance partners — KYC and anti-money-laundering screening services operating under confidentiality obligations.
• Platform infrastructure providers — hosting, content delivery, security, and database services that process data on our behalf as processors, under contractual restrictions.
• Licensed game studios — to the minimum extent needed to log wager outcomes and resolve game disputes.
• Regulatory or legal authorities — where required by a valid legal obligation, court order, or licensing authority request.

All third parties receiving personal data are subject to contractual obligations requiring them to protect that data and use it only for the agreed purpose.

8. International Data Transfers

Because wis77 operates under an international licence and uses globally distributed infrastructure, personal data may be transferred to and stored on servers outside Malaysia. Where such transfers occur, we implement appropriate safeguards — including contractual data-protection clauses — to ensure a standard of protection equivalent to that applicable under our licensing framework.

By using wis77, you acknowledge that your personal data may be processed outside your country of residence. We will not transfer data to a jurisdiction that does not provide adequate protections without first putting the appropriate safeguards in place.

9. Cookies and Tracking Technologies

wis77 uses cookies and similar tracking technologies to maintain your session, remember your preferences, detect fraud patterns, and measure how the platform is used. Cookies fall into the following categories:

• Strictly necessary cookies — required for core functions such as login sessions, payment flow continuity, and security checks. These cannot be disabled without breaking essential features.
• Functional cookies — store preferences such as language or last-played game so you do not have to re-enter them each visit.
• Analytics cookies — collect anonymised data on pages visited, time spent, and navigation paths to help us improve the platform.
• Security and fraud-prevention cookies — identify unusual access patterns and help protect your account.

You may manage or restrict non-essential cookies through your browser settings. Blocking strictly necessary cookies will affect your ability to log in or complete transactions. We do not use cookies to serve third-party advertising.

10. Security Measures

We implement administrative, technical, and physical safeguards designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Measures include:

• TLS 1.2+ encryption for all data in transit between your device and our servers;
• encryption and access controls for sensitive data at rest;
• two-factor authentication options for account access;
• staff access limited to the minimum necessary for their role;
• regular security reviews and penetration testing of platform infrastructure; and
• incident response procedures with defined notification timelines.

No internet-based transmission or storage system is completely impenetrable. You play a role in security by using a strong, unique password, enabling 2FA, and keeping your login credentials private. Suspected unauthorised access should be reported to our support team immediately.

11. Children and Minors

12. Your Rights

Subject to applicable legal exceptions and regulatory retention obligations, you have the following rights in relation to your personal data held by wis77:

• Right of access — to request a copy of the personal data we hold about you.
• Right to rectification — to ask us to correct inaccurate or incomplete data.
• Right to erasure — to request deletion of data we no longer have a lawful basis to retain, subject to overriding legal obligations.
• Right to restrict processing — to ask us to pause processing of your data in certain circumstances while a query is resolved.
• Right to data portability — to receive a structured, machine-readable copy of data you have provided to us, where technically feasible.
• Right to object — to processing based on legitimate interests, including profiling for direct marketing purposes.
• Right to withdraw consent — where processing is based on your consent, you may withdraw it at any time. This will not affect the lawfulness of processing prior to withdrawal.

To exercise any of these rights, contact our support team with your account username and a description of the request. We will respond within a reasonable period, and no later than the timeframe required under applicable privacy standards. We may ask for identity confirmation before actioning your request.

13. Changes to This Privacy Policy

wis77 may update this Privacy Policy periodically to reflect changes in our services, payment integrations, data practices, security posture, or applicable regulations. The revised policy will display an updated effective date at the top of this page. Material changes will also be communicated through an account notice where appropriate and practicable.

Continued use of wis77 after a revised policy takes effect constitutes your acknowledgement of the updated terms. If you disagree with a material change, you should stop using the platform and contact support to discuss account closure.

14. Contact Us

For all privacy-related enquiries — including data access requests, correction requests, deletion requests, objections to processing, or complaints about how your data has been handled — please contact the wis77 support team.

Support is available daily from 8 AM to 2 AM MYT. Live chat is generally the fastest channel. Our website email for written enquiries is [email protected] (plain text — not a clickable link).

When submitting a data-related request, please include your registered account username, the nature of your request, and your preferred contact method for our response. Do not include your account password or any one-time security codes in your correspondence.